Frequently Asked Questions

Do you accept returns?

Yes! If the device has been unused, or if the device is defective only. We will work closely with you to resolve any problems that you may experience.

We do not accept returns on used items.

*There will be a 15% restocking fee. Customer responsible for return shipping*

When can I expect shipment?

We are now only shipping on Saturday's, please allow up to 2-5 business days for domestic, and 10+ business days for international shipping.

What is my tracking number?

Once an order has been processed for shipment you will receive an email with any relevant tracking information. If you haven't received your tracking information for any reason, please contact us.

Do you ship international?

Yes! International shipments are extra charges. At this time we use United States Parcel Service's Priority Mail Express International. 7-10 business days.

What is 3D printing?

How do I clean the Mega Feeder 3000?

It's like an automated hot glue gun! It is the action or process of making a physical object from a three-dimensional digital model, typically by laying down many thin layers of a material in succession until the object is created.

*Not Dishwasher Safe*

At this time, all devices are created using Polylactic Acid (PLA) plastic which has a melting point of around 180C or 220F.

You may clean your device using luke warm water and a mild detergent.

Allow to air dry.

Where do I get my 3D printing materials?

My main supplier of filament is Matterhackers. I also utilize a few other USA based filament suppliers and makers. See a color that you like, but not offered as an option? Let us know!

What is Megaesophagus?

Source: PetMD

Megaesophagus is the enlargement of the esophagus, a muscular tube that runs from the throat to the stomach. The esophagus functions solely to deliver food from the mouth to the stomach. Magaesophagus involves a lack of motility required for the movement of food and liquid down to the stomach and can be the result of a variety of underlying diseases or causes.